FAQ - Questions

1. Is it secure to order from this site?
2. How do you read and understand the tire sizes?
3. Do you sell or trade any of my information?
4. When will my credit card be charged?
5. Has my order been shipped?
6. How do I track my order?
7. I forgot my account password. How do I retrieve it?
8. What is your return policy?
9. How do I find a product?
10. How do I navigate through the site?
11. How can I get information about your company?
12. What does the proper fitment of a wheel mean?
13. How do I contact you?


Answers

1. Yes. Our shopping cart processes all the information by using the latest security technology: SSL 128-bit encryption.

2.

The letter(s) preceding the tire size indicates the tire type. The first number indicates the tire width [in millimeters]. The next number  is the aspect ratio the ratio of height to width. The next letter(s) indicate some information about the construction or performance of the tire. The last numbers indicate the diameter of wheel [in inches] the tire fits. For each example, your tires might be like this P265/35R22. In this example, "P" indicates a passenger tire, "265" indicates width of tire in millimeters, "35" indicates ratio of height to width. "R" Indicates that the tire is a radial tire. And "22" Indicates diameter of wheel in inches.

 

3. Absolutely not: We do not sell, trade, or share any of your information with anyone under any circumstances. Click here to review our Privacy Policy.

4. Credit cards are charged at the time of the order, before the order is shipped out. You will receive notification by e-mail if the payment was approved.

5. You can check on the status of your order by clicking on Order Status or by clicking on the link on your order confirmation e-mail to review your order.

6. If a tracking number is assigned to your order, you can track the order by logging in to the Order Status and reviewing your order.

7.

You can always retrieve it through the lost password system located on the login area.

 

8. Our return policy is available on the Terms of Sale agreement.

9. There are various ways of finding a product. You can browse our online store through categories by clicking on the main menu button links to find what you are looking for, you can also click on 'Search' and type a search term related to what you are looking for and all corresponding results will be displayed.

10. There are links and buttons on the site to get you where you want to go. Products are available from the main menu and under the "Products" button link, you can also view informational web pages that we have set up so you can get some information on our company and our products.
11.

 

Information about our company is available on the About Us page.

 

12.

The Proper fitment of a wheel requires the right bolt-patern, right offset, right diameter and right width.

 

13. Our contact information is provided on our Contact Page.

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